Need to contact the HOA?

The easiest and best way for residents of Arbor Mill at Mill Creek to contact the Homeowners Association is through the community portal TownSq. This is where you can make requests, ask questions or submit a complaint. Here, you can also access association documents, book the amenity center for a private event, and read important announcements and event information. TownSq keeps a track of all inquiries submitted, so it's particularly useful for reporting issues such as broken equipment at the amenity center.

TownSq Community Portal
To access TownSq for the first time, you need to complete the form sent to you by our community management company Associa. This also contains your account number. If you cannot find this letter, please email the customer support team at and they will assist you.

Architectural and Financial Requests
Assoica also has a couple of dedicated email addresses for specific enquiries. To make an inquiry about the HOA budget or financial statements, send an email to If you wish to make a change to the outside of your house, you can submit an architectural request by sending an email to

Amenity Center, Landscaping and Welcoming Committees
Arbor Mill at Mill Creek is also served by several committees, including the Amenity Center Committee, the Landscaping Committee and the Welcoming Committee. These committees assist the board and the management company by spotting emerging issues, suggesting and implementing improvements, and organizing events on behalf of the community. If you wish to contact any of the committee chairs directly, please fill out the online form below.

ASSOCIA of CMC of Jacksonville

Associa is the managing agent for the Arbor Mill at Mill Creek Homeowner's Association. Their contact details are as follows:

  • Email
  • Phone
    (904) 367-8532
  • Address
    7400 Baymeadows Way, Suite 317
    Jacksonville Florida 32256